Frequently Asked Questions
When should I order/How much notice do you need?
Place your order as soon as you know what you want! You choose your “receive by” date during checkout and we’ll make your order so that it arrives fresh on or slightly before that date. We recommend estimate arrival at least 2 days before you need it, as we are not responsible for late deliveries due to courier mishaps.
When should I contact you about my event & live twirling?order/How much notice do you need?
Send us an email as soon as you like! We can accept bookings & orders up to three months in advance. We can reserve a date for an event upon receipt of deposit.
How long will it stay fresh?
We strongly recommend that you consume your Twirl Cotton Candy as soon as you receive it, so it can be enjoyed in it's freshest state. Our products can stay fresh for a couple of weeks when properly stored in a cool, dry environment out of direct sunlight.
Do your products contain peanuts, tree nuts, gluten, or dairy?
Our facility is peanut and tree nut free - All of our products are gluten free. Please inquire regarding certain flavors.
Can I pick up my order?
Yes, simply choose the customer pick up delivery option and we will contact for date, time and location. Please keep in mind all of our products are made to order and require at least 48 hours for your order to be processed and produced.
Can you donate products?
There are thousands of excellent non-profits, schools and churches with causes and fundraisers that we are honored to take part in. Our prices are very competitive as we try to help everyone be as successful as possible, but unfortunately at this time, we are unable to offer free donations. Please check back periodically for updates.
Do you have a minimum order?
There is a minimum of 4 items per flavor. For custom flavors, there is a minimum of a dozen.
How much alcohol is in the alcohol infused flavors?
There is 1 ounce of alcohol per every 16 ounces of cotton candy. Example: A small twirl tub serves 2 and has 1 ounce of alcohol.
Can I get drunk with the alcohol infused flavors?
Short answer, no. The amount of alcohol in the twirls is equivalent to splitting a shot between 2 people.
What colors/flavors of cotton candy do you have?
We offer vanilla, blue raspberry, cherry, orange, lemon drop sour (alcoholic), banana, grape, green apple, strawberry, watermelon, pina colada (alcoholic & non alcoholic), lime, strawberry champagne (alcoholic), citrus passionfruit (alcoholic), unicorn, sugar cookie, pumpkin spice, puff-ermint, birthday cake, chocolate, Gender reveal (boy - blue), Gender Reveal (girl - pink)
Does cotton candy come with the sticks?
Only cotton candy lollipops come with the stick. All other cotton candy products are sold in twirl takeaways or twirl tubs.